FAQ’s & Cancellation Policy

Cancellation Policy

We understand that sometimes things change and you may need to cancel or reschedule your appointment. We ask for 24 hours notice period for all appointment cancellations , 48 hours for new sets of lash extensions.

Without this notice 50% of your treatment price will be payable to re-book future appointments.

In case of no-show – full treatment price will be charged to re-book future appointments.

For all new sets of lash extension, we require a £20 deposit at time of booking. This is non refundable unless reaction to patch test occurs, if cancelled before 48 hours deposit can be transferred to a future appointment within 2 weeks.

For all Make Up & Hair Package Bookings there is a £10 deposit at time of booking which is non refundable without 24 hours notice cancellation


The Polished Team